Warranty Information

We offer a 10 Year Warranty against any of our wood floors, as standard. The Warranty guarantees that the solid or engineered wood floors will be free from structural defects for a period of no less than 10 years.

  • The warranty applies only where the flooring has been correctly installed and maintained in accordance with our instructions/guidelines and does not cover damage arising out of spillages or leakages, normal wear and tear and scratches and cuts caused by sharp objects, animals or furniture, nor does it cover damaging resulting from excessive humidity, temperature changes or damage resulting from a defective sub-floor, or a sub-standard installation, poor maintenance or inappropriate cleaning products being used on the floor.
  • This Warranty is non-transferable.
  • Where We are installing the Flooring we guarantee the fitting for 5 Years, subject to clause(s) but not limited to clause 5, 6 & 9.

Subject to your chosen Flooring this Warranty may be extended beyond the standard 10 Years. The Seller will clarify your Warranty period, please refer to the manufacturers Warranty provided with the Flooring.

Available from our Retail partners-

  • Concreate offer a 10 Year Warranty with all Floor & Wall panels.
  • Ted Todd & Woodworks by Ted Todd offer a 20 Year Warranty with all wood floors.